Refund policy

At Lunova, we strive to ensure you're delighted with your purchase! However, if you're not completely satisfied, we're here to help. Please review our return and refund policy below:

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Time Frame: Returns are accepted within 30 days of purchase. If more than 30 days have passed, unfortunately, we cannot offer a refund or exchange.
• Proof of Purchase: A receipt or proof of purchase is required to process any return.

2. Refunds

• Processing: Once we receive your return, we will inspect it and notify you of the status. If approved, a refund will be processed back to your original method of payment within 5-7 business days.
• Partial Refunds: In some cases, partial refunds may be granted (e.g., for items not in their original condition, damaged items, or items returned past the 30-day window).

3. Exchanges

• We only replace items if they are defective or damaged. For exchanges, please contact us with details of the issue and proof of damage.

4. Return Shipping

• To return your product, please mail it to:
• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.